How can I place an order?
Ordering with TekTik is very easy. The first time you want to place an order you have to create an account. After this you can see all prices of our products. Don't forget to fill in your VAT-number, we only sell to registered artists who use the products for professional purposes (Tattoo or Piercing Studio, PMU practitioner).
How can I change my order?
Do you have questions about products or a current order? Please contact our customer service department directly at email@example.com, or call us between 10:00 and 17:00 from Monday to Friday at +32 32 94 75 65.
Can I see the current stock of products?
Yes, you will find information about the stock availability in the product information section.
Are the prices inclusive or exclusive of VAT?
The prices shown on the website are exclusive of VAT. The price including VAT can be found in your shopping cart or at checkout.
What if my shipment is damaged on delivery?
Is your shipment damaged upon delivery? Ask the delivery person to make a note of this before you receive it. Take pictures of the shipment (packaging) where the visible defects are clearly visible, then check whether the products inside are damaged. If these are also damaged, please take pictures of them as well.
Then contact our customer service department directly at firstname.lastname@example.org, or call between 10:00 and 17:00 from Monday to Friday to +32 32 94 75 65.
We will of course pack our products as well as possible, but damage to your product can unfortunately occur during delivery. Please contact us directly, and we will provide a suitable solution.
What if my order is not complete upon delivery?
Do the delivered quantities not match the invoice? Is there a product missing in your order?
If a product is not in stock, we will add a backorder list to your invoice. On this list you can see the product we have reserved for you. As soon as it is delivered by the supplier, we will send it to you free of charge by means of a backorder.
Did you not receive a backorder list? And are still not all items in the box? Annoying!
Let us know at email@example.com or call us at +32 32 94 75 65 between 10:00 and 17:00 from Monday to Friday. Mention your invoice number and which product is missing, and we will provide a suitable solution.
Will an order be delivered immediately, even if some of the items are out of stock?
The products that are in stock are delivered immediately. Products that are not in stock will be delivered free of charge as soon as we have received them from the supplier. You will receive an invoice for the delivered products and a backorder list of the products that still need to be delivered.
If you do not want to wait for the product and want to choose an alternative product instead, please contact our customer service department directly at firstname.lastname@example.org or call between 10:00 and 17:00 from Monday to Friday to +32 32 94 75 65. They will make the order and settle it for you. If the alternative product has additional cost, they will also provide you with a payment link so that you can settle it.
What if I have received the wrong article?
Did you receive a different product than the one you ordered? Of course that is not the intention! To err is human, it can happen that a mistake happened in our warehouse. Please contact our customer service department as soon as possible directly at email@example.com or call +32 32 94 75 65 between 10:00 and 17:00 from Monday to Friday. We will make sure that you receive the right product as soon as possible.
What if I have ordered an incorrect product?
Did you order the wrong product or did you make a wrong model? Please contact our customer service department at firstname.lastname@example.org or call us between 10:00 and 17:00 from Monday to Friday at +32 32 94 75 65. Please state the invoice number of the order. We will help you as soon as possible! You can return the product in its original condition, with all accompanying original accessories and in its original packaging (if reasonably possible). So feel free to view the product as you would in the showroom.
It is not possible to use the return process to exchange the product for another type of product. For this you can place a new order. In case of incorrectly ordered products, a credit note will be drawn up after receipt and inspection for the value of the returned product. The amount of this credit note will be added to your account as a spend credit.